RWA Sector 15 Part-1

About RWA Society

RWA Society helps residents and the admin team keep daily community operations organised in one secure place.

Residents use a mobile app on Android and iOS. The admin team works from this web portal. Both read the same records, so the directory the office maintains is the directory residents see.

Admin Login Privacy Policy
01

Resident records

Household profile Owner and tenant details, house and block number, ownership type, and residing-since date, maintained by the resident and verified by the office.
Tenant management Owners add and maintain records for tenants in their property, so the directory stays accurate as occupancy changes.
Resident directory A searchable directory filterable by house number and profession, with each resident controlling whether their details are shared.
Admin approval New registrations and profile changes reach the admin team for verification before they become part of the official record.
02

Requests and payments

Grievance tracking Requests raised under clear categories including horticulture, electrical, sewer, water, civil, property and animal-related concerns, each with an open, in-progress or resolved status residents can follow.
Escalation visibility Where a matter belongs with a municipal department rather than the society, the request links out to the relevant civic service so it is not lost between the two.
Dues and payment references Maintenance and membership dues, their period, and payment references, so residents can see what is outstanding and what has been recorded against their flat.
03

Community information

Emergency contacts National helplines, the society guard room, and local utility numbers, available on the phone without a signal-dependent search.
Notices and events Announcements, meeting notices and society event details, delivered as push notifications rather than relying only on noticeboards and message groups.
Utility and facility status Piped gas connection status and readings, plus community facility announcements, kept alongside everything else.
04

How your data is handled

Sign-in without passwords Residents sign in with their registered mobile number and a one-time code. The app can then be locked behind a PIN or the device's own fingerprint or face unlock.
Encrypted on the device Records held on a resident's phone are stored in an encrypted database, and the connection to our servers is secured with HTTPS.
Household data stays with the household Contact details appear in the directory only where a resident has agreed to it, and sensitive household information is not published to other residents.
Deletion on request Residents can request deletion of their account and personal details from inside the app or from our public deletion page. Requests are reviewed by the admin team before processing. See the Privacy Policy for what is retained and why.
05

Who it is for

Owners Full access to the resident directory, request tracking, dues status, and management of tenant records for their property.
Tenants Their own household profile, community information, notices and emergency contacts, with owner-only sections kept separate.
Admin team Verification of new residents, handling of requests, recording of payments, publication of notices, and processing of deletion requests through this portal.

RWA Sector 15 Part-1 ยท For privacy questions or a deletion request, see the Privacy Policy.